From processing new merchant applications to maintaining existing merchant accounts, the Merchant Processing Center ensures that our Sales Representatives can board merchants with confidence and that the merchants' accounts will be updated efficiently.

Merchant Services

Our merchant service goal is one-call resolution, and with average hold times of less than 60 seconds, responsiveness allows our merchants to get back to their business quickly. Merchant services provided by Retriever are available at 1-800-683-2289. VERUS merchants may call 1-800-552-8227.

Quality Assurance

Good service is not good enough. To ensure that our merchants receive great service, the Quality Assurance team continually monitors the performance of the support staff. Measuring production results through statistical analysis, Quality Assurance ensures that Sales Representatives and their merchants are receiving the most responsive service available. Additionally, Quality Assurance monitors phone calls and measures the results of each service employee, comparing their performance to the quality assurance standards set for the company. These standards were established because of our commitment to world-class service by creating the habit of excellence.